A UK ETA application at etourist.com is a paid, assisted way to get the electronic travel authorisation that most visa-free visitors now need for the UK. eTourist fills the gap between doing it yourself and hiring an agent, with a short form, a review and round-the-clock chat.
| Item | Detail |
|---|---|
| Operator | Travel Zoom LLC, trading as eTourist, Wilmington, Delaware |
| Status | Private service, not affiliated with any government |
| Government fee | GBP 20 per person, set by the UK Home Office |
| Service fee | Charged on top, shown at checkout |
| Form length | About 5 minutes, per eTourist |
| Support | 24/7 chat and email |
What eTourist Is and Who Runs It
eTourist describes itself as a private application assistance service. Its terms name Travel Zoom LLC, a Delaware company, as the business behind it, with a registered address in Wilmington.
The company checks the information you give, prepares the application, submits it to the government for you and passes on the result. It does not issue travel documents. The UK ETA comes only from the Home Office.
Note. The terms are governed by the laws of Delaware. Questions about personal data go to a separate privacy address, privacy@etourist.com.
The privacy policy was last updated on September 19, 2025. It lists the categories of data the company handles, including passport details, photographs and payment information.
Who Can Use It for a UK Trip
The service is aimed at the same people the UK scheme covers: visitors who do not need a visa for short stays. eTourist frames the UK ETA around three purposes.
- Tourism and visits to friends or family
- Short business trips
- Transit through UK border control
Its UK ETA page tells British and Irish passport holders, UK visa holders and people with settled or pre-settled status that they do not need to apply. GOV.UK confirms the ETA covers the UK, Jersey, Guernsey and the Isle of Man.
What the UK ETA Application at etourist.com Includes
The site lists a handful of features for the UK ETA service.
- A short online form in plain language
- A review of your answers by the eTourist team before submission
- Submission to the UK government on your behalf
- The decision delivered by email
- Order status you can check by logging in
Note. Speed claims such as “99% approved within 1 hour” are eTourist’s own. GOV.UK says decisions usually arrive within a day and can take up to 3 working days.
Support Channels and Order Tracking
| Channel | What the contact page says |
|---|---|
| Live chat | 24/7, with an immediate response time |
| support@etourist.com, with your order number | |
| Self-service | Log in to check application status |
The home page also mentions WhatsApp, but the contact page lists only chat and email. Use those two for anything about an order.
For refunds, the refund policy points to the same two channels and says every decision is confirmed in writing to the email on the order. Keep that email address active until the ETA arrives.
Costs at a Glance
An order combines two charges. The GBP 20 government fee goes to the Home Office, and eTourist adds its own service fee for preparing and submitting the application.
Families pay the government fee once per traveller, children included. The service fee is not listed on the UK pages and appears at checkout. Faster service levels and optional Denial Protection can raise the total, so compare the final figure per traveller before paying.
Good to know. The service fee is charged whatever the government decides, unless Denial Protection was added before submission.
Where the Service Stops
The terms are clear about what eTourist cannot do. It is useful to know these limits before paying.
- It cannot influence the government’s decision or promise approval.
- It cannot control how long the Home Office takes.
- It cannot guarantee entry, since Border Force decides at the border.
- A refusal is not refunded unless you bought Denial Protection beforehand.
Warning. You can apply directly through the official UK ETA app or GOV.UK for the GBP 20 fee alone. The eTourist terms say so themselves.
Short Answers About the Service
Is eTourist an official UK government site?
No. It is a private company and says it is not affiliated with, endorsed by or acting for any government.
Does the ETA cover all of the UK?
Yes. GOV.UK says it covers travel to the UK, Jersey, Guernsey and the Isle of Man.
How long does the ETA last?
Two years or until your passport expires, whichever comes first, with stays of up to 6 months per visit.
Can I apply for my whole family in one order?
Yes. You choose the number of travellers at the start, and each person, including children, gets their own ETA.
Can I use it if I am only transiting?
Yes, if your connection takes you through UK passport control. The Home Office says travellers who stay airside at Heathrow or Manchester do not currently need an ETA.
Where does my data go?
The privacy policy says eTourist shares data with service providers and affiliates, and with authorities where the law requires it.
The Verdict on eTourist for UK Travel
eTourist suits travellers who want a second pair of eyes on their answers and a chat window to ask questions. It is open about being a private service and about the option to apply directly.
Confident app users will save the service fee by going straight to the Home Office. Either route ends with the same GBP 20 ETA, the same decision rules and the same validity period.
